As an editor, working to display others' voices in print, I try to avoid the traps of rigid rules. I ask questions and propose alternatives and present my reasons, and nineteen times out of twenty, the writers tend to agree. And as a writer, I deeply appreciate editors, following most of their advice and offering reasons and my thought process for the few points on which we may not agree.
Such is the writing-revision-editing process.
But some readers and writers try to impose restrictions on the choice of story or basic elements like setting, protesting themes or methods or research before the words even hit the paper. And this I resist, and I'll continue to rebel against such rigid attitudes fiercely.
Virginia Pye writes about one category of writer-reader for the New York Times: "When I tell people that I have recently published a novel set in China, one of the first questions they ask is whether I’ve been there. My response seems to be a letdown. The expectant look on their faces shifts as they wonder why I chose to write about a place I’ve never visited. Sometimes I sense incredulity. What makes me think I can write about China?"
And Pye goes on to describe the beautiful and good reasons why China as a topic tugged at her, much how I described being drawn to write about Afghanistan despite having never traveled to the country. Readers don't have to read books written by those who have never traveled to those settings, but shrill demands that we stop writing about certain topics can only be described as censorship.
I commented on Pye's article:
"A story about a woman desperate to learn how to read cried out to be told, and a trip of a few weeks or months could not have compensated for imagination and my own life experiences with literacy. More essential for a tale is a writer's observations of ambition, relationships and affairs of the heart.
"As I wrote for a blog in 2013, 'I had so many strong ideas in 2009 about religion, extremism, women's rights, literacy, parenting, our troops -- how could I not set a book in Afghanistan? And as a writer, I realized that I didn’t need that many details other than the gut feeling that the parallels and connections between my country and Afghanistan are many.'
"Alas, for writers who think they must travel to write: Your readers will still conduct their purity tests. My first book was set in Alaska where I had lived and worked for five years, and readers still pepper the traveler-writers with questions on how long you stayed and where, and censor themselves accordingly."
And there was one response from Lucy of Becket, MA:
"I strongly disagree.... My forthcoming novel is set in the States and in the Pashtun area of Pakistan. I thought I knew what I was about after reading a dozen books on Pakistan and Pashtun culture. But I had no idea - none - about the true similarities and differences between my culture and theirs until I spent serious time in that dangerous, difficult, head-spinning place and got to know its people."
My experiences may not include travels to Afghanistan, and a village like Laashekoh may not exist. It may not matter to some readers that I grew up during early years in one household where dreams of travel or cultural exchanges were unthinkable, that I have read and researched and written and edited articles about globalization for the past eight years, or met with refugees and worked as a literacy tutor with adults who cannot read. I make no apologies for my lack of travel or life experiences. The story probably has errors - particularly on the military side - but the story about a quest for literacy and family relationships is not automatically inauthentic, as suggested by Lucy in her comment.
No worthy, caring teacher would discourage students against exploring by writing about a setting, a time period, a career, a condition that they have not personally experienced.
The intention behind Fear of Beauty may not be a story about Laashekoh or Afghanistan but rather a warning for women of my own country about how the powerful use religion and fear and rules to restrict basic curiosity. Never, never let anyone restrict where you choose to direct your literary curiosity.
A happy new year, one that is full of exploring and curiosity. Photo of an Afghan National Civil Order Policeman in Wishtan, courtesy of Lance Cpl. Timothy J. Lenzo and Wikimedia Commons.
Thursday, January 2
Friday, November 8
Critical influence
Questions from viewers and readers influence writers and artists - with attempts to please these audiences or resist.
Sculptors from Zimbabwe display their skills and artwork in botanical gardens in Europe, North America, and the Middle East - and at the same time must field questions on politics, trade and culture. African Art on the Move in YaleGlobal Online addresses the challenge: "debate continues on culture, style and authenticity – is art global because it sells overseas or because artists respond to customer demands? Must African art be made in Africa, and must it address poverty and politics?"
Any work of art should be assessed on its own quality. Too often critics, amateurs and even professionals, are quick to dismiss work for any number of peripheral details: the style of art, national origins and geographical positioning, too much or too little authenticity, global versus local outreach, the level of academic training with mentors who are too influential or not influential enough, corporate or government support, functional or non-functional design, or an artist's own motivation to describe beauty versus conflict and poverty. "Rejection of artists because of borrowed or political themes, a mentor’s background, or a promotion style that’s too delicate or pushy – any number of reasons – can be as restrictive as commercialization," the article concludes.
Critics are particularly sharp in challenging creators who venture outside traditional boundaries, whether it's sculptors from Zimbabwe carving on the grounds of the Royal Botanical Gardens in Canada or a journalist in Michigan who decides to write about Afghanistan. Some readers want to read descriptions and analysis only from native writers or those well traveled in a region. But this insistence means that connections can go missed as outsiders quietly compare values and use a new setting to relay cultural conflict in their own homeland.
Some artists comply, narrowing their study, and others resist by extending their reach.
Photo of Zimsculpt sculpture at the Royal Botanical Gardens in Hamilton, Ontario, courtesy of Doug Olsen
Sculptors from Zimbabwe display their skills and artwork in botanical gardens in Europe, North America, and the Middle East - and at the same time must field questions on politics, trade and culture. African Art on the Move in YaleGlobal Online addresses the challenge: "debate continues on culture, style and authenticity – is art global because it sells overseas or because artists respond to customer demands? Must African art be made in Africa, and must it address poverty and politics?"
Any work of art should be assessed on its own quality. Too often critics, amateurs and even professionals, are quick to dismiss work for any number of peripheral details: the style of art, national origins and geographical positioning, too much or too little authenticity, global versus local outreach, the level of academic training with mentors who are too influential or not influential enough, corporate or government support, functional or non-functional design, or an artist's own motivation to describe beauty versus conflict and poverty. "Rejection of artists because of borrowed or political themes, a mentor’s background, or a promotion style that’s too delicate or pushy – any number of reasons – can be as restrictive as commercialization," the article concludes.
Critics are particularly sharp in challenging creators who venture outside traditional boundaries, whether it's sculptors from Zimbabwe carving on the grounds of the Royal Botanical Gardens in Canada or a journalist in Michigan who decides to write about Afghanistan. Some readers want to read descriptions and analysis only from native writers or those well traveled in a region. But this insistence means that connections can go missed as outsiders quietly compare values and use a new setting to relay cultural conflict in their own homeland.
Some artists comply, narrowing their study, and others resist by extending their reach.
Photo of Zimsculpt sculpture at the Royal Botanical Gardens in Hamilton, Ontario, courtesy of Doug Olsen
Labels:
art,
authenticity,
critics
Wednesday, October 23
Winning
Malala Yousafzai, along with many other fine candidates, may not have won the Nobel Prize for Peace. But that does not make her quest or the others less worthy.
Most ideas for promoting peace are common-sense outlines for fairness and justice, and these ideals begin in the home, and such is the case about education as the basis for any endeavor. Motivation to improve one's self and one's community is an existential force. Yet, one individual's motivation can also be viewed as criticism of the status quo, an entire community or society, by the many others who think differently and fear change. Each individual must balance internal motivation, his or her own recognition of essential truths, with the ability to absorb the suggestions and understand the motivations of others. Critics can never be sure if their heated denial deters or strengthens the internal motivation of the other.
And how to assess such competing motivations? Motivation is notable when an individual has no personal stake or gain in the battle, no connection to the result, and instead fights for the many others who have no voice. Education can stir or restrain such motivations.
The challenge is formidable for the Nobel Prize Selection Committee. It's wise for the rest of us to assess and reassess our own motivations and the characters about whom we write. To truly win at life, we must form and understand our own motivation, and not simply accept a set of plans or ideology.
Photo of outdoor classroom in Bamozai, Afghanistan, courtesy of Capt. John Severns, US Air Force and Wikimedia Commons.
Most ideas for promoting peace are common-sense outlines for fairness and justice, and these ideals begin in the home, and such is the case about education as the basis for any endeavor. Motivation to improve one's self and one's community is an existential force. Yet, one individual's motivation can also be viewed as criticism of the status quo, an entire community or society, by the many others who think differently and fear change. Each individual must balance internal motivation, his or her own recognition of essential truths, with the ability to absorb the suggestions and understand the motivations of others. Critics can never be sure if their heated denial deters or strengthens the internal motivation of the other.
And how to assess such competing motivations? Motivation is notable when an individual has no personal stake or gain in the battle, no connection to the result, and instead fights for the many others who have no voice. Education can stir or restrain such motivations.
The challenge is formidable for the Nobel Prize Selection Committee. It's wise for the rest of us to assess and reassess our own motivations and the characters about whom we write. To truly win at life, we must form and understand our own motivation, and not simply accept a set of plans or ideology.
Photo of outdoor classroom in Bamozai, Afghanistan, courtesy of Capt. John Severns, US Air Force and Wikimedia Commons.
Labels:
education,
motivation
Tuesday, October 15
A word
Censorship and religious extremism go hand in hand. Fearful of free thought and the opinions voiced by other, the extremists are desperate to control others. The efforts to censor typically backfire and demean the religion or system of governance by suggesting it cannot bear scrutiny from others.
An appeals court in Malaysia has ruled that the term "Allah" is exclusive to Islam and use by others to refer to another god "could cause public disorder," reports the BBC News. Christians and people of other faiths in Malaysia often use the word to refer to their respective higher power. "Although religious freedom is guaranteed by Malaysian law, the country's Christian, Buddhist and Hindu minorities have long complained that the government infringes on their constitutional right to practice religion freely — accusations the government denies," explains Al Jazeera.
Allah is not a Malay word. The origin of the word is Arabic and a contraction of al-'il‘h, or "the god," according to the Oxford Dictionaries. Arab and Christian Muslims alike rely on the word to refer to the higher power.
The court ruling does not address use of the word by non-Muslims to refer to the central figure of Islam.
Fear of Beauty relies on the word at least 75 times, and, no, the censors in Malaysia would not enjoy the plot. The novel criticizes the constant pressure and bullying from those in our communities who try to censor and control others - and deny cooperation and commonality. Adherents who must control others are deeply insecure.
Photo of St. Paul's Church in Malacca, courtesy of Wikimedia Commons and Bjørn Christian Tørrissen.
An appeals court in Malaysia has ruled that the term "Allah" is exclusive to Islam and use by others to refer to another god "could cause public disorder," reports the BBC News. Christians and people of other faiths in Malaysia often use the word to refer to their respective higher power. "Although religious freedom is guaranteed by Malaysian law, the country's Christian, Buddhist and Hindu minorities have long complained that the government infringes on their constitutional right to practice religion freely — accusations the government denies," explains Al Jazeera.
Allah is not a Malay word. The origin of the word is Arabic and a contraction of al-'il‘h, or "the god," according to the Oxford Dictionaries. Arab and Christian Muslims alike rely on the word to refer to the higher power.
The court ruling does not address use of the word by non-Muslims to refer to the central figure of Islam.
Fear of Beauty relies on the word at least 75 times, and, no, the censors in Malaysia would not enjoy the plot. The novel criticizes the constant pressure and bullying from those in our communities who try to censor and control others - and deny cooperation and commonality. Adherents who must control others are deeply insecure.
Photo of St. Paul's Church in Malacca, courtesy of Wikimedia Commons and Bjørn Christian Tørrissen.
Labels:
censorship,
Malaysia,
religion
Monday, September 30
Storytelling
Breaking Bad offered lessons on life and storytelling.
Trust is fleeting. Does anyone ever know who they can trust? Trust entails imagining what others say and think about you. Imagine the worst and then how they might describe you to others, whether they will will stop to listen or interrupt what they're doing to lend a hand.
What’s left unsaid can shape opinions as much as what’s said.
Any individual character has the potential for surprise. Do not make the mistake of dismissing others. They can guess what you’re thinking and will react.
You can’t escape family. The bonds may vary, and the attachments will annoy, even enrage others who don’t have similar bonds.
Characters are invincible when they are calm and stop caring.
The ordinary can be extraordinary, and it’s up to you not to overlook it.
Your life is a story and, believe me, you want to shape the telling with the choices you make every day. Stories can go awry when choices are no longer made, when characters stop living deliberately and let events slide out of control. Confidence can slip into panic and resignation and back again. Yet characters who practice observation, patience, secrets, and other forms of cautious deliberation, their stories are suspenseful and no less meaningful.
Photo of Bryan Cranston as Walter White, courtesy of AMC's Breaking Bad and Wikimedia.
Labels:
character,
storytelling,
writing
Wednesday, September 11
How we read news
Anyone who loves newspapers hopes that Jeff Bezos can innovate and revive interest in the Washington Post, the newspaper industry and daily habits of reading news. Yet the motivation behind the purchase could be to protect the status quo of the internet rather than innovate.
You see, it's in the interest of internet titans to protect newspapers. The loss of newspapers as a trusted source of news would eventually weaken most search engines, blogs, investment guidance and many other online offerings. Internet readers who devour news expect articles and opinion essays to be grounded in fact and research.
The news industry has ignored the demand side of the business and customer trends. Pricing models for digital news rely on old habits and not new ones. Newspapers like The New York Times continue to fund news reporting with targeted ads and digital subscriptions that offer access to the entire newspaper for a lump sum.
But that's not how we read anymore, at least on the internet. Few internet users limit their reading to a single newspaper anymore. Few limit the activity to a half hour in the morning or evening, scanning headlines and then methodically reading most articles. Instead, we scan headlines throughout the day, bouncing about from newspaper to newspaper. And digital news services deliver indices based on our careers, political leanings, and geographic location - and we proceed to read a story from Hong Kong, then one from New York or London, before moving on to India.
A digital subscription for the New York Times runs about 3.75 per week, or about 53 cents per day (and includes a Smartphone App - annoying for subscribers who don't own smartphones; internet customershave come to expect custom-tailored services and products, and refuse to pay for unwanted "extras," but that's another story ...) Like many readers, I also want to read stories from the Washington Post, Asia Sentinel, Los Angeles Times, Miami Herald, New Haven Register, Telegraph, Daily Sentinel, Financial Times, Wall Street Journal, Der Spiegel, the Guardian and many more. Of course, the cost of so many subscriptions - offering so few options would add up. Few readers will purchase more than several subscriptions, and a news hound who purchased three subscriptions would feel uninformed.
In the meantime, most newspapers offer a selection of articles for free, and adequate summaries can be found on blogs. And many sites are a source of free opinion essays like Project Syndicate, YaleGlobal Online, Reuters, Bloomberg and more. Publishers of the New York Times and other newspapers aren't clueless and recognize all this - they should also realize that most subscription offers are absolute turn-offs. Circulation analysts should know, too, how many articles readers actually click, the length of time spent per article, along with traffic sources. I'd guess that plenty of entry and exit sites are other newspapers. Finally, newspaper subscription sites that offer special prices for the first 12 weeks and do not explain long-term pricing are not encouraging or expecting customer loyalty.
If anything, newspapers should find ways to reward loyal, long-time customers rather than gouge them.
Newspapers must develop pricing models based on customer perceptions of value. Publishers could charge a small fee for each story, perhaps a penny or two, perhaps more for must-read stories. And eventually publishers might even charge a small fee for scanning all headlines. For the most loyal readers, publishers could offer package deals, say 20 articles a month, again for a small fee. Smart publishers would cap the weekly fee at $5 or so, giving those willing to pay that much complete access.
Yes, each reader will likely read a few articles, but more readers overall will click. With more tailored pricing models, title and content would become more powerful. The number of popular journalists would become more concentrated as some stories are irresistible and many readers would pay.
In setting prices, newspaper publishers focus too much on supply and not enough on customer demand. "The theory of price says that the point at which the benefit gained from those who demand the entity meets the seller's marginal costs is the most optimal market price for the good/service." John Naughton of the Observer touches on this basic economic principal and transaction costs in an article that remembers economist Ronald Coase:
"If the costs of making an exchange are greater than the gains which that exchange would bring," Coase wrote, "that exchange would not take place and the greater production that would flow from specialisation would not be realised. In this way, transaction costs affect not only contractual arrangements, but also what goods and services are produced. Not to include transaction costs in the theory leaves many aspects of the workings of the economic system unexplained, including the emergence of the firm, but much else besides."
- An online newspaper could distribute work from individual journalists or beats as blogs. Front pages and section content of newspapers are in constant flux, updated minute by minute, defeating the notion of a single newspaper edition. Deadlines come with every passing minute.
- Editors may invite more readers to contribute articles and opinions, earn and interact – much like Kindle Publishing Platform.
- Advertisers could be given more choice on ad placement, not just with sections but specific articles or journalists. The publisher could also pass along detailed metrics on reader behavior. Online ad sales must offer paying customers more for their money.
- Expect more partnerships. Newspapers already collaborate with Reuters or Associated Press. They could also could collaborate and bundle online delivery services, similar to the distribution of cable television shows.
- The Post may distribute Kindles or other devices to subscribers at a low fee, which would increase dependence on the hardware and expand the market for other services from companies like Amazon. The company's model has foreshadowed such connections, suggested analyst Ben Bajarin in Tech.pinions before the purchase, “Namely, how hardware as an extension of a service may represent the ideal way to consume said service.”
The best content online depends on newspapers and their journalists. Most stories in broadcasting start out from a newspaper report, and the most informed analysis in television discussions and blogs often relies on the solid, original reporting provided by print publications. Regular, organized delivery of information informs cultural, government, business and social trends, too, often percolating from grassroots reporting. Strong communities are well informed with the help of strong, independent newspapers that are in the business of observing communities, making decisions about what to cover, and pushing readers to venture into new territory and react and think on their own. People who read their local newspapers are smarter consumers.
The online titans - and citizens - cannot afford for newspapers to go down.
The 1891 painting of Woman Reading a Newspaper, courtesy of Norman Garstin and Wikimedia Commons.Garstin was born in Ireland and raised by grandparents. "He first set out to be an engineer, then an architect, and then sought his fortune prospecting for diamonds in South Africa n the company of Cecil Rhodes," notes the bio from Penlee House Gallery and Museum.
Susan Froetschel is a journalist and author of the novel Fear of Beauty.
Labels:
publishing,
reading
Monday, September 2
Pranksters
Dutch-Iranian filmmaker Bahram Sadeghi called the National Security Agency for assistance in tracking down an email that had been accidentally deleted, as described by Brian Fung in the Washington Post. The first NSA staffer was professional, going beyond the call of duty, patiently explaining that the agency could not help.
"We're not going to be able to retrieve something that you deleted. That's not what we do." He then goes on to explain that he was born in Iran, and perhaps is "a person of interest for NSA." She insisted that is not what NSA does, and repeatedly asked for the caller's name and server. When Sadeghi requests additional assistance, the next NSA staffer is stern, no-nonsense and quickly disconnects the prank call.
Expect other pranksters, comedians or the loose-knit members of Anonymous to soon pile on with ridiculous calls and emails. Jokers claiming to be Iranian, Pakistani or Ohioan will include phrases designed to capture attention, with the hopes of overwhelming the surveillance machine. A small group working non-stop for a few hours, could send out thousands of notes to other email users with a cryptic phrase along the lines, "The attack begins 5 pm Friday..," referring to a marketing campaign, party or some other event. While it might be regarded as sedition for citizens to thwart their own nation's security apparatus, in a global world of communications, those opposed to surveillance could organize - US citizens prank-calling Britain's M16 or GCHQ or China's MSS just as a Dutch-Iranian filmmaker reached out to the NSA.
Recipients of calls or emails would have to be friends or acquaintances, at least in the United States. For example, the terms of agreement for most ISP accounts prohibit spam. "Federal law says that some spam may be lawful," according to attorney Timothy Walton on Internet Law Radio. "Congress, in passing the CAN-Spam Act [of 2003], said that it is lawful to send spam if it does not run afoul of the specifics of the law, which generally means that it’s not deceptive, false or misleading." Successful suits by the internet service providers or the FTC could impose penalties per message sent, though the law is not widely enforced.
We can expect the NSA debacle to lead to new enforcement, language, secretive behaviors and efforts to maintain privacy of email addresses, along the lines of do-not-email lists, such as the US Do-Not-Call Registry, started in 2003 and already used by many telephone customers or unlisted numbers. Businesses will emerge to provide - or claim to provide - the desired phone numbers or emails.
Federal law in the United States allows recording of phone calls and other electronic communications with the consent of at least one party to the call, according to a fact sheet on "Wiretapping and Eavesdropping on Telephone Calls" from the Privacy Rights Clearinghouse. Telephone company and employers can listen to and record your calls as well. "To stay within the law, you may wish to refrain from taping calls you make, but be aware that in certain situations others may be recording your conversations with them," the fact sheet advises.
Who's at risk for illegal wiretapping? According to the fact sheet, those who are "in a position where others might benefit from listening" to the calls: high-stakes corporate, political or legal organizers or planners.
The Can-Spam Act of 2003 and Do Not Call Registry offer guidelines on sending behavior compliance but neglect receiver compliance. In July of 2003, I described the public frustration with telemarketing calls and spam in an opinion essay for the Hartford Courant, "Running Rings Around Telemarketers":
One day, after our family dinner was interrupted by the third telemarketing call, I recognized an opportunity. At first, I let my voice catch, telling the telemarketer that I was unemployed and losing my home But I quickly realized the need for a better line after the eager salesman assured me that my credit was still in good standing....
'Every telemarketer has their favorite story about the tough customer, the funny customer,' says Tim Searcy, executive director of the American Telemarketers Association.... Searcy also says that telemarketers are trained to handle difficult calls with a polite farewell and an end to the connection.
I was cut from the list of companies selling long-distance telephone services, after callers asked to speak to the decison-maker of the household and I explained that our decision-maker was Bimp, the cat. My offer to translate was politely declined.
At the time, I wrote that consumers can't depend on lists and laws to protect them. Lists are ignored and laws are broken.
Many are determined to prove that mass surveillance is pointless and a waste of money. As Chris Chambers warns in the Guardian, "a warning: indiscriminate intelligence-gathering presents a grave risk to our mental health, productivity, social cohesion, and ultimately our future."
Citizens irritated about telemarketing or surveillance will find ways to needle the unwanted callers, spammers or listeners with uncivil language or acts of civil disobedience.
"We're not going to be able to retrieve something that you deleted. That's not what we do." He then goes on to explain that he was born in Iran, and perhaps is "a person of interest for NSA." She insisted that is not what NSA does, and repeatedly asked for the caller's name and server. When Sadeghi requests additional assistance, the next NSA staffer is stern, no-nonsense and quickly disconnects the prank call.
Expect other pranksters, comedians or the loose-knit members of Anonymous to soon pile on with ridiculous calls and emails. Jokers claiming to be Iranian, Pakistani or Ohioan will include phrases designed to capture attention, with the hopes of overwhelming the surveillance machine. A small group working non-stop for a few hours, could send out thousands of notes to other email users with a cryptic phrase along the lines, "The attack begins 5 pm Friday..," referring to a marketing campaign, party or some other event. While it might be regarded as sedition for citizens to thwart their own nation's security apparatus, in a global world of communications, those opposed to surveillance could organize - US citizens prank-calling Britain's M16 or GCHQ or China's MSS just as a Dutch-Iranian filmmaker reached out to the NSA.
Recipients of calls or emails would have to be friends or acquaintances, at least in the United States. For example, the terms of agreement for most ISP accounts prohibit spam. "Federal law says that some spam may be lawful," according to attorney Timothy Walton on Internet Law Radio. "Congress, in passing the CAN-Spam Act [of 2003], said that it is lawful to send spam if it does not run afoul of the specifics of the law, which generally means that it’s not deceptive, false or misleading." Successful suits by the internet service providers or the FTC could impose penalties per message sent, though the law is not widely enforced.
We can expect the NSA debacle to lead to new enforcement, language, secretive behaviors and efforts to maintain privacy of email addresses, along the lines of do-not-email lists, such as the US Do-Not-Call Registry, started in 2003 and already used by many telephone customers or unlisted numbers. Businesses will emerge to provide - or claim to provide - the desired phone numbers or emails.
Federal law in the United States allows recording of phone calls and other electronic communications with the consent of at least one party to the call, according to a fact sheet on "Wiretapping and Eavesdropping on Telephone Calls" from the Privacy Rights Clearinghouse. Telephone company and employers can listen to and record your calls as well. "To stay within the law, you may wish to refrain from taping calls you make, but be aware that in certain situations others may be recording your conversations with them," the fact sheet advises.
Who's at risk for illegal wiretapping? According to the fact sheet, those who are "in a position where others might benefit from listening" to the calls: high-stakes corporate, political or legal organizers or planners.
The Can-Spam Act of 2003 and Do Not Call Registry offer guidelines on sending behavior compliance but neglect receiver compliance. In July of 2003, I described the public frustration with telemarketing calls and spam in an opinion essay for the Hartford Courant, "Running Rings Around Telemarketers":
One day, after our family dinner was interrupted by the third telemarketing call, I recognized an opportunity. At first, I let my voice catch, telling the telemarketer that I was unemployed and losing my home But I quickly realized the need for a better line after the eager salesman assured me that my credit was still in good standing....
'Every telemarketer has their favorite story about the tough customer, the funny customer,' says Tim Searcy, executive director of the American Telemarketers Association.... Searcy also says that telemarketers are trained to handle difficult calls with a polite farewell and an end to the connection.
I was cut from the list of companies selling long-distance telephone services, after callers asked to speak to the decison-maker of the household and I explained that our decision-maker was Bimp, the cat. My offer to translate was politely declined.
At the time, I wrote that consumers can't depend on lists and laws to protect them. Lists are ignored and laws are broken.
Many are determined to prove that mass surveillance is pointless and a waste of money. As Chris Chambers warns in the Guardian, "a warning: indiscriminate intelligence-gathering presents a grave risk to our mental health, productivity, social cohesion, and ultimately our future."
Citizens irritated about telemarketing or surveillance will find ways to needle the unwanted callers, spammers or listeners with uncivil language or acts of civil disobedience.
Labels:
prank calls,
surveillance
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